What our aftercare help covers
Aftercare is the follow-up support you need once a unit has been installed, cleaned or repaired. It starts with simple operating guidance and carries on with practical checks if anything does not feel right. In Durban’s heat and humidity, a unit that looked fine on day one can show trouble later if filters clog, drains back up or controls are set badly.
We help with domestic and commercial systems, including split units, cassette units and larger premises where regular use puts more strain on parts. If you are in Clairwood, Durban Central, South Durban or further out in greater eThekwini, we can talk you through what to watch for and when to log a call-back.
First steps after installation or repair
Once the work is complete, there are a few checks we recommend before you settle into daily use. These steps help you avoid unnecessary breakdowns and can save you a service call later on.
- Run the unit for 15 to 20 minutes and check that cold or warm air is coming through steadily.
- Make sure the remote or wall controller responds properly and the set temperature is easy to change.
- Listen for rattles, hissing or a hard-start sound when the unit switches on.
- Check that water is draining away and not dripping inside the room or onto walls.
- Confirm that doors, ceilings or access panels were left closed properly after the job.
If anything seems off, switch the unit off and contact us with the details. A short description of the sound, smell or fault helps us narrow it down faster.
Filter care and cleaning guidance for Durban conditions
Coastal air, dust and daily use all affect filter life in Durban. In many homes and offices, filters need attention more often than people expect. If a filter is left dirty, airflow drops and the unit works harder, which can push up power use and cause icing or poor cooling.
As a general guide, check washable filters every 2 to 4 weeks. In busy shops, workshops or homes with pets, you may need to clean them more often. Use a soft brush or gentle rinse with clean water, then let the filter dry fully before refitting. Do not put it back damp.
- Never use harsh chemicals on plastic filter frames.
- Do not force the filter back into place if it is not seated correctly.
- Keep curtains, packaging and furniture away from indoor airflow.
- If the filter is torn or warped, ask about a replacement.
Follow-up support for recurring faults
Some faults need a second look after the first repair, especially when a unit has been under strain for a long time. Compressor issues, fan motor wear, capacitor failure and control board faults can show linked symptoms, so the real cause is not always the most obvious one.
We handle follow-up support for systems that have already been worked on, including leak checks, regassing where suitable, drain blockages, controls repair and deep cleaning. If a fault returns within days or weeks, tell us what changed after the first repair. Was the room cooler for a while, did the unit trip on load-shedding return, or did the water leak only start after heavy rain? These details matter.
Planned maintenance between services
Planned maintenance helps reduce call-outs and keeps your equipment in better shape through summer peaks and power interruptions. For homes, this can be a basic seasonal check. For offices, warehouses and rented premises, a scheduled plan is often better because it keeps records tidy for landlords, facilities teams and municipal compliance needs where access and drainage affect the installation.
Typical maintenance support can include coil cleaning, drain inspection, electrical contact checks, filter cleaning and a review of the thermostat or controller settings. It is also a good time to spot loose mounting, blocked outdoor airflow or signs of corrosion, especially near the coast.
- Book checks before the first heat spell, not after the unit has failed.
- Keep the outdoor unit clear of leaves, plastic bags and rusting debris.
- Test units after load-shedding to confirm they restart correctly.
- Log odd smells, flickering indicators or sudden noise changes early.
How to contact us for help
When you need aftercare support, send a clear message with your location, unit type and the problem you are seeing. Mention whether the unit was recently installed, repaired or serviced, and include a photo if there is water damage, ice build-up or a fault code on the display. That small bit of detail saves time and helps us prepare the right spares and gas if needed.
Our base is in Clairwood, Durban and we support clients across Durban Central, South Durban, North Durban, West Durban and greater eThekwini. If your unit is in a home, shop, office or small industrial site, we can advise on the next step and arrange the right follow-up. For support, email depot@aircondepot.co.za.
