Email Aircon Depot for a quick start
The easiest way to reach us is by email at depot@aircondepot.co.za. Send your name, suburb, unit type, and a short note on the problem or the equipment you need and we will come back with the next step.
For best response times, include photos of the indoor and outdoor units if you have them, plus the address in Clairwood, Durban Central, South Durban or any other eThekwini area. That helps us quote faster and decide whether you need a service visit, spares or gas.
What to include in your message
A clear email lets us assess the job properly, especially for breakdowns after hours, load shedding related faults, or older systems that need parts. If the unit is leaking, tripping power, or not cooling, say how long it has been happening and whether it is a home or business site.
- Suburb and full site address
- Type of unit and approximate size in kW or BTU
- Fault symptoms, for example warm air, ice, bad smell or water dripping
- Any past repairs, regas work or compressor issues
Areas we serve across eThekwini
We work from Clairwood and cover Durban Central, South Durban, North Durban, West Durban and the wider greater eThekwini area. We also assist homes, shops, offices and light commercial sites that need dependable air-conditioning support and clear communication.
- Clairwood and surrounding industrial streets
- Durban Central and the inner city
- South Durban, including coastal and humid zones
- North Durban and West Durban by arrangement
Response times you can expect
Most email enquiries are answered on the same business day, and urgent breakdowns are usually prioritised first. For installation planning or planned maintenance, we will confirm availability and give a realistic lead time based on parts, access and site conditions.
If your unit has failed completely, mention whether the property can be accessed during the day and if there are any municipal or body corporate rules to follow. That helps us avoid delays and keeps the job moving with less back-and-forth.
Support for repairs, spares and gas
We handle fault finding, regas and leak checks, compressor replacement, fan motor repair, capacitors and contactors, drain blockages, deep clean service, planned maintenance, controls repair and breakdown call-outs. We also supply spares and gas for a range of domestic and commercial systems.
- Email us when you need a part matched or a gas check arranged
- Ask for a maintenance visit if the unit is struggling in summer or after load shedding
- Send a reminder if you need follow-up work on an earlier repair
Meet the Clairwood team behind the mailbox
Aircon Depot has been serving Durban since 2008 from our base in Clairwood. Kavitha Naidoo leads the business, with Anele Mkhize, Yusuf Ismail, Nokuthula Zungu, Ridwaan Khan and Kgaogelo Mashaba handling operations, installs, spares, and customer support.
We keep the process simple: you email, we assess, then we guide you on the next step. No fuss, no guessing, just direct help from a local aircon team that knows Durban conditions and the wear that coastal humidity can bring.